GOOD QUESTIONS
Let’s clear
a few things up.
iMessage recovery, the offer, and how it fits into your store.
01 / THE PRODUCT
What’s behind the blue bubbles?
What is DotReply?
DotReply is an AI sales agent in iMessage for Shopify brands. It helps recover abandoned checkouts through conversations that answer shoppers’ questions and help them return to their purchase.
Where do shoppers receive messages?
In iMessage, inside Apple’s Messages app. Shoppers can ask questions and receive text replies or AI voice notes in the conversation.
What can a shopper talk to it about?
DotReply can help with product and buying questions. During onboarding, the team gets familiar with your brand and the information your shoppers need.
Can DotReply send voice notes?
Yes. AI voice notes are available to brands today, alongside text conversations in iMessage.
Can DotReply help after checkout?
Yes. Cart recovery is the main focus, and DotReply can also help with post-purchase questions and repeat-purchase conversations in iMessage. Think product guidance, explanations of your store’s policies, and questions about what to buy next. We’ll discuss which use cases fit your brand on the demo.
02 / THE OFFER
Pay when it recovers revenue.
Is there a monthly subscription?
No. DotReply charges a share of recovered revenue. We’ll walk you through the commercial terms on your demo.
Are there setup, messaging, or minimum fees?
No. There are no setup fees, messaging fees, or minimum charges.
What if DotReply doesn’t recover any revenue?
You pay nothing. The payment model is tied to recovered revenue.
03 / GETTING STARTED
Less setup on your plate.
Who is DotReply for?
DotReply is built for Shopify ecommerce brands that want to recover more abandoned checkouts through iMessage conversations. A demo is the best place to discuss how it fits your store.
How long does onboarding take?
DotReply offers same-day onboarding. The team handles setup for your brand.
Do I have to set it up myself?
No. The DotReply team handles onboarding. You’ll help us understand your store, products, and the questions your customers ask.
What happens on a demo?
We’ll show you the shopper experience, discuss your current checkout recovery, and explain setup and pricing. It’s a chance to understand what DotReply would look like for your brand.
04 / YOUR CURRENT FLOWS
Another way to help shoppers buy.
Do I have to change my email or SMS recovery flows?
No. You can add DotReply without changing your existing email and SMS flows, including those you run through Klaviyo, Attentive, or Postscript.
How can this help beyond our existing flows?
A shopper can receive a reminder and still have an unanswered question. DotReply adds an iMessage conversation where they can ask that question and get help before returning to checkout. We’ll discuss where that fits in your recovery strategy during the demo.
Can I see it before deciding?
Yes. Book a demo to see the conversation experience and discuss your store with the team.
Your next sale could start
in iMessage.
See your AI iMessage sales agent in action.
No subscription. No revenue recovered? No fee.